#AGI 隨著 AI 系統滲透客服中心，愈來愈多真人接線員被誤認為機器人。像 Jessica Lindsey 這樣的客服人員，需要用咳嗽或大笑來證明「我不是 AI」。這種現象不只是技術進步的副作用，更引發對「什麼是人類工作者」的反思。
As AI systems become more pervasive in call centers, human agents like Jessica Lindsey are increasingly mistaken for bots. To prove they’re real, some resort to coughing or laughing during calls. This surreal shift reflects not only advances in voice AI but also prompts deep questions about identity and trust in customer service.
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Full article https://www.bloomberg.com/news/articles/2025-06-27/as-ai-infiltrates-call-centers-human-workers-are-being-mistaken-for-bots