It is worth noting that this is the first time switching a broadband and TV provider in the UK. Firstly, once you have booked an installation date with the new provider for your landline and broadband, they will automatically help you cut off the old service, which is very convenient.
However, for TV, you need to request to cut off the old service yourself, which can be done through email (which means written by ChatGPT), then using WhatsApp to communicate with human customer service to confirm your identity and your decision to cancel the service. You don’t need to make any phone calls, wait endlessly by the phone, or return any set-top boxes or other equipment.
After discussing the topic of “Hong Kong is really a blessed place” with an old friend in the afternoon, I personally tried cutting off the broadband service. At least in terms of cutting off the broadband service, the UK should not be worse than Hong Kong. (though I was once marketing for an HK broadband company before) 😛